We have a hassle-free 30-day return policy.
- If you request an RMA (return merchandise authorization) within 30 days of purchase, a return shipping label will be emailed to you. We do not mail physical labels.
- Returns within the U.S. will receive a USPS label for small orders or a UPS label for large orders
- RMAs are approved for issues pertaining to manufacturing defects, dissatisfaction and misshipments.
- Returned merchandise needs to be in original packaging and condition. Make sure to include all materials, manuals, instructions, etc. A 15% restocking fee will be applied to products missing materials or no longer in original condition.
- Please allow 7 business days to see a refund on your credit card statement.
- We do not refund shipping
- COD (collect on delivery) and Freight Collect packages will not be accepted.
Custom Orders, Large Orders, and Non-Returnable Items
- Please order small quantities of LEDs and LED products to test for suitability in your application before ordering large quantities.
- A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
- Component or discrete LEDs cannot be returned if the package has been opened. LED bulbs and other products can be returned if opened.
- Customized or special-order products are not eligible for returns. This includes custom-length light strips and custom-printed panels.
- We have a 30-day exchange policy.
- We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.