RETURNS AND EXCHANGES

We have a hassle-free 30-day return policy.

• If you request an RMA (return merchandise authorization) within 30 days of purchase, a return shipping label will be emailed to you. We do not mail physical labels.
• Returns within the U.S. will receive a USPS label for small orders or a UPS label for large orders
• RMAs are approved for issues pertaining to manufacturing defects, dissatisfaction and misshipments.
• Returned merchandise needs to be in original packaging and condition. Make sure to include all materials, manuals, instructions, etc. A 15% restocking fee will be applied to products missing materials or no longer in original condition.
• Please allow 7 business days to see a refund on your credit card statement.
• We do not refund shipping
• COD (collect on delivery) and Freight Collect packages will not be accepted.

Custom Orders, Large Orders, and Non-Returnable Items

• Please order small quantities of LEDs and LED products to test for suitability in your application before ordering large quantities.
• A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
• Component or discrete LEDs cannot be returned if the package has been opened. LED bulbs and other products can be returned if opened.
• Customized or special-order products are not eligible for returns. This includes custom-length light strips and custom-printed panels.

Exchange Policy

• We have a 30-day exchange policy.
• We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.